Here at ShytoBuy we understand that you need to be 100% confident in what you order and where you order from, this is why we have a 30 day no hassle returns policy.
If you’d like to return something for any reason, we make it as easy for you as possible. Return it to us in its original condition and when our warehouse receives it, you will be refunded in your original payment method.
Returning items back to us is very simple; begin by contacting us.
To ensure that our warehouse successfully receives your returns, we advise you to use a traceable delivery method to ensure delivery.
You can return any unopened item that you aren’t happy with within 30 days of delivery. Send the item back to us and you will be refunded in the same payment method used by you.
Depending on your card issuer and bank, refunds can take 2-3 working days.
As soon as we receive your item back at our warehouse, you will be notified. We will also keep you notified when your refund is processed or when your resend is being sent out.
It’s important to contact us as soon as you discover a fault. Contact our customer service team with your 8-digit order number, item name and what the fault is, we’ll send you a replacement out to you as soon as possible.
Please contact us if you think that an item is missing from your order. Let us know your 8-digit order number and we will get back to you as soon as possible to send the missing items to you.
It always takes a little longer for international deliveries to get to the UK, so please allow up to 21 working days for your delivery to get back to our warehouse. Again it’s important you use a traceable postal service so that you can keep track of its whereabouts.
Our dedicated customer service team is on hand to help you with whatever query you may have. Simply contact us or use the live chat services.