Returns Policy

Returns Policy

At ShytoBuy we are proud of providing products and service of high quality, however if for whatever reason you would like to return anything, we've made this easy too. We have a 30 day hassle free returns policy and our friendly customer service team are always on hand to answer any queries you may have.

Here at ShytoBuy we understand that you need to be 100% confident in what you order and where you order from, this is why we have a 30 day no hassle returns policy.

If you’d like to return something for any reason, we make it as easy for you as possible. Return it to us in its original condition and when our warehouse receives it, you will be refunded in your original payment method.

How do I return something to you?

Returning items back to us is very simple; begin by contacting us.

  • If you would like to return an item because you no longer want it or have changed your mind, you can return it to us within 30-days in its original condition for a hassle free refund.
  • If on delivery you find that the packaging has become damaged and your items have in turn become damaged, contact us as soon as possible to arrange a resend.
  • You will be notified when our warehouse has received the item and when your refund has been placed or resend sent out. This is so you are kept in the loop at all points throughout this process.
  • You will be refunded using the same payment method used when purchasing your items in the first place.

To ensure that our warehouse successfully receives your returns, we advise you to use a traceable delivery method to ensure delivery.

I want to return my item

You can return any unopened item that you aren’t happy with within 30 days of delivery. Send the item back to us and you will be refunded in the same payment method used by you.

When will I receive my refund?

Depending on your card issuer and bank, refunds can take 2-3 working days.

How do I know that you have received my item?

As soon as we receive your item back at our warehouse, you will be notified. We will also keep you notified when your refund is processed or when your resend is being sent out.

I have received a faulty item

It’s important to contact us as soon as you discover a fault. Contact our customer service team with your 8-digit order number, item name and what the fault is, we’ll send you a replacement out to you as soon as possible.

An item is missing from my order

Please contact us if you think that an item is missing from your order. Let us know your 8-digit order number and we will get back to you as soon as possible to send the missing items to you.

I live abroad, how long will it take for my item to get to the UK?

It always takes a little longer for international deliveries to get to the UK, so please allow up to 21 working days for your delivery to get back to our warehouse. Again it’s important you use a traceable postal service so that you can keep track of its whereabouts.

Our dedicated customer service team is on hand to help you with whatever query you may have. Simply contact us or use the live chat services.