FAQs

No, ShytoBuy.co.uk operates solely online. We source our products from all over the world, which besides keeping us very busy, allows us to bring you the finest quality products at the most competitive prices. Having a physical shop would increase our costs dramatically, meaning that we wouldn't be able to pass on great savings to you!

Customer care is extremely important to us, after all without you we wouldn't even be here! We have a friendly and knowledgeable customer service team on hand 7 days a week to answer any question or query that you may have. If you have a problem with your order, a question about our service or if you would like to place an order with our customer support team, click here to see how to contact us.

ShytoBuy was established in 2004 and since then has helped thousands of people get the treatment they need. Since we launched the site our priority has been to help people find the solution or answer to their problem discreetly and securely. And we must be doing something right because now we have websites in all major European markets and provide our services to customers from every corner of the globe!

ShytoBuy is committed to customer privacy and security. Our on-line ordering system uses Verisign security encryption technology and we will never store your card information. We follow strict adherence to the data protection act and we will never ever sell your details on to any 3rd party – we mean it.

We will only trust the very best delivery services to ensure that our customer's orders are delivered quickly and securely. The Royal Mail is perhaps the most recognisable and most trusted deliver service in the UK. Our Royal Mail Tracked service allows you to receive your order within 1-2 working days as long as you order by 4pm.

All UK orders take a maximum of 48 hours to get to you. If you place your order before 4pm on a week-day, your order will be sent out the very same day and you will receive it by the following afternoon. If you order from outside the UK, please allow 4-5 days. Orders placed on a weekend are processed on a Monday.

To ensure complete discretion and privacy for our customer, we deliver all of our orders in plain and discreet packaging with no mention of our website or your order on the parcel. Remember, your order will also not appear on your bank statement, your purchase will only appear as being charged to 'Comfort Click Ltd'.

Yes, Royal Mail and UPS require a signature on delivery as confirmation of receipt. Remember, you can arrange for the item to be delivered to perhaps a work address for convenience. The reason why we ask you for a signature is to make sure that your order has arrived with you safely and securely.

Our Royal Mail tracked service allows you to follow you order with the tracking code that we will provide you in your confirmation email. However, if you are unavailable to receive your order, Royal Mail will leave a calling card so you can arrange re-delivery (at a convenient time for you), or alternatively they will return the following day to try and deliver again.

We aim to make our customer's payment as smooth, convenient and secure as possible. That's why there are no hidden costs, or add-on fees when you order online from ShytoBuy. You only need to pay for the item(s) that you have purchased and for delivery - nothing more, nothing less.

To ensure that our customers are able to order online in a way that suits them best, we have set up a number of different payment methods. If you would like to order by card, we presently accept Visa, MasterCard, Visa Electron and Solo card. You can also choose to pay by bank transfer, PayPal, Pay Point (by cash) or with a cheque/postal order.

We know that some sites use phone numbers to bombard customers with sales calls and data collecting surveys. Don't worry, we hate that too and would never use your number for any of these practices. The reason why we ask customers for their phone number is so that we can contact you if we need to provide you with any information about your order.

We object to spam, and assure you that your details will not be used for such activities. If you would like to sign up to our newsletters in order to receive information and offers from ShytoBuy you can do so my entering your email address in the homepage or by checking the option when you place your order. We will never contact you or use your personal details without your consent, and you can be assured that we will never share any information with any 3rd parties.

Yes. Please make cheques / postal orders payable to Comfort Click Ltd. Please allow a few more days for delivery due to payment clearance. Please place an order as normal however, please enter fictitious card start and end date, enter card number as '0000' (four zeros) and enter Name on Card as Cheque or Postal Order accordingly. Then, once you are emailed confirmation of your order, get the order number and put it on the back of your cheque / postal orders.

Yes. If for any reason you need to split the cost of your order across 2 cards, this can be arranged. You will need to contact our customer service team so that they can process this transaction for you. You can contact them via phone 0207 084 7595 or via email on info_@ShytoBuy.co.uk and they will be able to split the cost of your order over your 2 selected cards.

To ensure confidentiality, if you order from ShytoBuy, our website and your product(s) will not appear on your bank statement. Instead the transaction will simply appear as 'Comfort Click Ltd'.